We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: https://www.Gearbest.com/about/shipping-methods.html
We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please check Shipping Countries to get more details.
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.
Can you ship to a PO Box?
Can you ship to a APO address?
We strongly recommend that you provide a physical address to facilitate order delivery.
If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.
We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.
Some of Gearbest products are supposed to ship with a manual but...
Here's how we'll help:
Currently we only offer English manuals for all our products.
First, check the details in the product description again on Gearbest.com to make sure it is supposed to have what you think it should.
If you're really missing something, please contact us, and here's how we'll handle it:
If a key part of your product is missing on delivery, here is how we can solve the problem for you:
Is something missing from your order? Then simply follow these steps:
Usually, when you import goods from Gearbest, the packet will be inspected by your local Customs office.
There's usually no reason to worry because:
Customs Liability
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: https://www.Gearbest.com/about/payment-methods.html
Gearbest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Gearbest staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
What to do in 3 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
Step 2
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty. So if the product doesn't work, we'll help you send it back to our returns address.
If any product is faulty, you are protected under the Gearbest Warranty.
Gearbest Shipping Guarantee Benefits Your parcel will be guaranteed in the event of any loss or damage during the international delivery. Gearbest will offer 2 options - Resend the parcel for free ( if applicable) - Refund the product
Compensation Process For lost parcels compensation will be completed after confirming
If you receive an item physically broken, please contact us immediately here https://support.Gearbest.com/ with clear pictures of the item its sku number and its package.We will open a claim with the shipper and offer a compensation accordingly.Please note: Once your package has been shipped out, any Shipping guarantee cannot be refunded to the customer, under any circumstances.
GB wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.
Secure Payment: your financial information remain 100% private and secure all the time. Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute. Smart Management: GB wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless. Free GB Points: If you choose to keep any refunds in your GB wallet, you will receive free GB points to save even more money. Fast refunds: Refunds are prioritized for wallet holders and will be issued to your GB wallet within 1-2 business days.
Type 1 - I have enough GB wallet to pay the entire new order
Type 2 - My GB Wallet can pay part of my order
Yes. In order to ensure the security of your account, you must set up your secure transaction password first.
1.Reset Transaction Password
Enter the "Account Management" section of your GB Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.
2.Retrieve Transaction Password
Enter into "Account Management" of your GB Wallet, and click on "Retrieve Transaction Password"; Click on "Application Email Verification". We will send an email to your registered email address; Carefully check your email inbox (including spam folder), and click the link that is displayed in the email; Reset your new transaction password.
Yes. If you receive a payment refund, you may request to have the refund issued into your GB wallet. The new balance of your GB wallet can then be used for shopping other items.
If you choose to receive refunds into your GB wallet, you will earn the corresponding amount of GB points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 10 GB Points.
Every transaction operation will be conveniently recorded in your GB Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.
Log into "My Account". Enter into "My GB Wallet". Set up "Set Transaction Password" Confirm your settings, and start your rewarding GB Wallet journey.